Global Support Manager

Employer:
Deswik Mining Consultants (Australia) Pty Ltd
Posted
Jan. 11, 2019, 7:28 a.m.
Closing
Feb. 8, 2019, 7:58 a.m.

Required skills and experience 

We’re looking for a strong leader to drive and deliver quality customer service and support, so we need you to have the following:

Permanent residency or the right to work in Australia

5+ years supporting complex, technology based software products

Excellent troubleshooting skills

Excellent communication and interpersonal skills

Strong experience in managing and delivering to service level targets, including tracking, trend analysis and reporting

Success in designing, maintaining and improving support processes

Experience leading an integrated support team located across the globe in multiple time zones

Ability to work with the software development and consulting teams to resolve customers issues, identify high value software enhancements, and suggest improvements training and support documentation/information to reduce customer issues and improve the customer experience 

A proven track record and passion for delivering quality customer service and support with a strong understanding of the support experience from the customer’s perspective

To set yourself apart

 Any experience in the following areas will give you a big advantage over other candidates:

You’ve worked in the mining industry

You are fluent in either Spanish, French, Portuguese, Mandarin or Russian

Experience in development and moderation of online user forums

What’s in it for you?

Opportunity to learn, grow and own the role

Work with autonomy but as much support as you need

Shape the support team and its functions and help make something great – you’re starting off with a solid base for growth and improvement

Work in a great team, focused on delivering outcomes

Join a welcoming, relaxed social environment

Join a company with a high-performance culture that is “on the way up”

This job has expired.

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