IT Service Desk Officer

Ausdrill Limited (Perenti Group)
Aug. 1, 2020, 9:26 a.m.
Aug. 23, 2020, 6:41 a.m.

Based in our Perth CBD office, the successful candidate will provide a customer focused service desk support to users throughout the company and across the globe. Assists in the administration of end user computing services, remote support and back end administration. 

Key Responsibilities:

Manage and resolve incidents using the Help desk system, including call logging and tracking of resolutions.

Administration of ICT end user computing and in the installation of hardware and software.

Assist with user and email account management, application troubleshooting and installation.

Assist with procurement, tracking, configuration, deployment and faults with IT equipment.

Co-ordinate with site employees to roll out IT initiatives.

Diagnose and resolve integration issues.

Ensures compliance with licensing requirements.

Maintains a good understanding of the services/products provided by Perenti to ensure service desk activities meet business needs.

About you:

2 years’ experience in a similar role.

Strong customer focus on delivery

HTML, Java, JQuery, BQL, Ajax and Json scripting

Cisco CCNA, Microsoft MCP desirable but not essential

Mining industry experience preferred but not essential

As a Company, we seek high performing resilient employees and promote a collaborative working culture.  Our Employee Benefit program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts, travel/accommodation benefits, flexible working opportunities and parental leave provisions.

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