About the Role
Reporting to the Field Service Supervisor, your responsibilities will include, but not limited to carrying out warranty and customer repairs on a range of CAT machinery and associated products in a timely and efficient manner. You will be required to carry out field service work on a regular basis throughout the Port Hedland Region, and you have access to the latest training and technical knowledge relating to the CAT product in both workshop and field positions.
Armed with a field service ute, you will be required to visit customer sites to not only diagnose and repair Caterpillar equipment, but also complete warranty repair work and reports. Reporting to the Field Service Supervisor, you will be responsible for identifying and recommending preventative maintenance on customer equipment
You will also be required to have sound customer relations and interpersonal skills and the ability to work completely unsupervised.
Your responsibilities will also include;
Manage work orders including ordering parts as required
Carrying out Caterpillar product improvement plans and product support program
Maintaining safe work practices and a safe work environment
Deliver first class customer service
You will be required to have;
Australian recognised trade qualification in Plant Mechanics (heavy duty)
Previous post trade Caterpillar experience in a field service environment
Excellent fault finding skills
Valid C class licence
High Risk Work Licence (i.e. LF, DG, RG, EWP)
Working at Heights
Heavy Rigid Licence
Refrigerant Handling Licence
Familiarity with service literature
We value our people and love to reward and recognise each employee’s contribution. WesTrac offers a competitive remuneration package with several benefits and non-financial rewards to help make everyday life a little more comfortable
A rewarding career with diverse opportunities
Uniforms and PPE provided (laundered)
Overtime available when required
Employee Assistance Program
Competency based annual pay increases
Ongoing training and support
At WesTrac our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now, as we look to the future and our goal of becoming the first choice in equipment solutions, we're more focused than ever on harnessing the best talent for our business.
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